Returns & Exchanges
Exchanges and size changes
Request an exchange within 48 hours of delivery and provide an unboxing video.
If you change the size, you are responsible for the exchange and delivery charges.
Return, refund or exchange?
A return means sending an item back. A refund means receiving your money back after approval. An exchange means replacing the item or its size.
Refunds: 15-20 days
Approved refunds take 15-20 days after the returned item passes inspection.
Returns & Exchange Policy
Your satisfaction is important to Eman Thread. If you receive an incorrect, damaged, or defective product, please contact us within 7 days of delivery.
Exchange Eligibility
- The product must be unused, unworn, unwashed, and unaltered.
- All original tags, packaging, and accessories must be included.
- Proof of purchase or order details must be provided.
- The exchange request must be submitted within 48 hours of receiving the order.
Non-Returnable Items
- Products that have been worn, washed, altered, or damaged after delivery.
- Customised or made-to-order products.
- Fragrances, beauty products, and personal-care items once opened.
- Clearance or final-sale items unless they are received damaged or incorrect.
Colour and Appearance
We make every effort to display product colours accurately. However, slight colour variations may occur due to lighting, photography, fabric characteristics, or individual screen settings. Minor colour variation will not be considered a defect.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please send an unboxing video along with your order number through WhatsApp within 48 hours of delivery.
Refunds
Approved refunds, where applicable, will be processed through the original payment method or bank transfer. Shipping charges are non-refundable unless the product supplied by Eman Thread was damaged or incorrect.
Contact Us
To request an exchange or report an issue, contact us on WhatsApp at 0302-2996677.